Exchange Policy

Items may be exchanged or returned for store credit within 21 days of purchase. No refunds. All original tags and packaging must be attached and still intact. Returned items must be in original condition and show no signs of wear or use. Returns will not be accepted for clothing and outerwear showing signs of normal playing wear and tear i.e. tear from a tree branch, holes in knees from crawling, sun discolouration, etc.

Proof of purchase such as online order confirmation or paper receipt is required for all returns and exchanges.

All sale/clearance items are final sale- no returns or exchanges.

To initiate a return for online orders, please send an email to hello@songbirdbabyandkids.ca that includes your order number, name of item(s), and quantity that you wish to return. We will then follow up within three business days to advise of return eligibility and any next steps. Please note that all shipping expenses incurred when sending your order out are non-refundable. Return shipping expenses are the responsibility of the customer.